And now a humorous tale that reminds us all of the importance of communication – both with external and internal audiences!
A woman, calling a local hospital, said, “Hello, I’d like to talk with the person who gives the information regarding your patients. I’d like to find out if the patient is getting better, or doing as expected, or is getting worse.”
The voice on the other end of the line said, “What is the patient’s name and room number?”
She said, “Sara Finkel in Room 302 …”
I will connect you with the nursing station.”
“3-A nursing station. How can I help you?”
“I would like to know the condition of Sarah Finkel in Room 302.”
“Just a moment. Let me look at her records. Oh, yes Mrs. Finkel is doing very well. In fact, she’s had two full meals, her blood pressure is fine, and her blood work just came back as normal.
She’s going to be taken off the heart monitor in a couple of hours and if she continues this improvement, Dr. Cohen is going to send her home Tuesday morning.”
The caller said, “Thank God! That’s wonderful! Oh! That’s fantastic!”
The nurse said, “From your enthusiasm, I take it you must be a close family member or a very close friend.”
“Not exactly, I’m Sarah Finkel in 302. Nobody here tells me anything!”